Customer Support
With Expo Pass you get a full coverage success team, not just a single contact person. We’re dedicated to ensuring your event is supported from pre-planning through wrap-up.
“Customer service was outstanding… Expo Pass helped make our summit run smoothly and efficiently.”
Our onsite equipment is designed to be truly plug-and-play, so it works right out of the box when it arrives. We’re always here to support you, but most of our customers don’t need it — it’s that easy.
Comprehensive Event Support
*We know support matters most when your event is live, which is why we align with your schedule to ensure coverage for your event’s active duration.
Best Event Operations Team
Dedicated Event Hardware Team
“It’s like an Ikea box. It’s so easy… It’s a clear cut, simple process and it’s great.”
Read the AFAO & NIOP Case Study
Evidence of exceptional service and consistent success across events.
Clients love Expo Pass and recommend us to colleagues.
Reliability, execution, and excellent customer care.
An Event Success Team is a dedicated, multi-disciplinary group that supports your event from planning through post-event wrap-up. Instead of relying on a single account contact, Expo Pass uses a team-based model to deliver consistent, scalable support across registration, check-in, badge printing, event software, logistics, and live event execution.
Expo Pass supports your event from setup to showtime and beyond — including registration, badge design, check-in, onsite badge printing, equipment preparation, attendee management, reporting, and post-event wrap-up. Our goal is simple: help you plan smarter, check attendees in faster, and deliver a smooth experience from the first registration to the final report.
Expo Pass brings your event software, badge printing, hardware, logistics, and support together in one connected solution. That means fewer vendors to manage, fewer moving parts to worry about, and a team that understands the full event experience — not just one piece of it.
During your live event, Expo Pass can help support check-in, badge printing, equipment setup, attendee updates, onsite registrations, reprints, troubleshooting, and real-time event questions. Whether you need help before doors open or while attendees are checking in, our team is there to help keep things moving.
Expo Pass manages the badge experience in-house, from design and production to packing and shipping. Badges can be customized to match your event brand, include QR codes, support different badge types, and pair with custom lanyards or accessories — so your onsite experience looks polished and feels professional.
Expo Pass prepares and ships the equipment and materials you need for onsite check-in and badge printing, including items like iPad kiosks, printers, routers, badges, and optional accessories. We help coordinate the logistics so your event kit arrives ready for setup, with clear instructions and support along the way.
If a hardware issue comes up onsite — and they rarely do! — Expo Pass ensures live support coverage is available for the active duration of your event to help you get back on track as quickly as possible. Our Support Center also has easy-to-find guidance for common printer, iPad, router, and badge printing scenarios.
Yes. Please contact us to talk to an Event Specialist for more info.
Join thousands of organizers who trust Expo Pass to deliver outstanding event software, seamless on-site badge printing, and powerful management tools.
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Your event is unique, and we’re here to help make it a success! Tell us about what you’re planning, so we can provide the best solutions for your needs:
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